Who We Are at Justbet Casino

We built Justbet Casino for one reason: Australian punters deserve a casino that pays fast, states its limits up front and answers the phone at 3am. This page sets out who is behind the platform, how we are regulated, and what we stand for.

Our Story Since 2023

Justbet Casino went live in 2023 under Justbet N.V., a company formed by a small crew of sportsbook traders, payments specialists and casino product managers who had spent years watching other brands treat the Australian market as an afterthought. Slow fiat payouts, hidden fees and one-size-fits-all bonuses were the norm. We set out to fix exactly those three things from day one.

Our first year was about the basics: a 3,000-plus game library, round-the-clock live chat, and Bitcoin withdrawals cleared within 24 hours. Once the foundation held, we added a full sportsbook with live betting, a five-tier VIP club with personal managers, and weekly promotions that reward regulars rather than only first-time depositors. Everything you see on the site today came from player feedback, not a boardroom wishlist.

What You Get From Us

The numbers first, because they matter more than adjectives. Here is the platform at a glance, exactly as it runs today.

Behind those titles sit Pragmatic Play, Evolution, NetEnt, Play'n GO, BGaming and Hacksaw Gaming, so the lobby holds a genuine spread from Megaways slots to live blackjack rather than filler from a single studio. Payments follow the same logic: you deposit from 30 AUD via PayID, Neosurf, Visa, Mastercard, MiFinity, Jeton, Skrill or Bitcoin, and you withdraw to Bitcoin, bank transfer, Visa, Mastercard or MiFinity with no fees on our side. Daily withdrawals cap at 7,500 AUD, crypto payouts land within 24 hours, and fiat takes one to three business days. AUD, BTC, USD and EUR accounts are all supported, and the whole site is mobile-optimised with no app download needed.

Our Licence and Regulation

Justbet Casino operates under licence number 8048/JAZ2023-065 issued by Curaçao eGaming, with Justbet N.V. as the licence holder and operator of record. That licence binds us to audited gaming operations, anti-money-laundering obligations and a formal complaints process you can escalate independently of us.

What it means for you in practice: published game rules, stated bonus terms before you opt in, and a dispute channel that does not end with our own support desk. We cannot accept players from the United States, United Kingdom, Netherlands, France, Spain, Iran or North Korea, and we enforce those restrictions at registration rather than at withdrawal, so your money never sits in limbo in an account we later have to close.

How We Keep You Safe

Every connection to our site runs over SSL/TLS encryption, which means your login, card details and chat history are unreadable to anyone intercepting the traffic. Wallets and player databases sit behind separated infrastructure with strict access controls, and we never store your full payment credentials in plaintext.

On fairness, every slot and table game on the platform runs on certified random number generators tested by independent labs before the provider ships it. Our live dealer games from Evolution are dealt on camera in real time, and Bitcoin transactions settle on-chain, so neither we nor the studio can quietly rewrite an outcome after the fact. Before your first withdrawal we run standard KYC checks: photo ID, proof of address and payment verification. It is a short process, it happens once, and it exists to confirm the winnings land with you and not someone using your identity.

Our Commitment to Safer Play

Gambling should cost what you planned to spend, never more. Every Justbet Casino account carries a full set of controls you can switch on yourself, with no need to contact support or justify the decision to anyone.

• Deposit limits, set per day, week or month
• Loss limits, separate from deposit limits
• Session reminders that tell you how long you have been playing
• Full self-exclusion, temporary or permanent
• Direct links to Gambling Help Online, 1800 858 858, a free and confidential Australian service

On transparency, we state the welcome bonus wagering requirement (80x on a 100% match up to 400 AUD), the minimum deposit (30 AUD) and the minimum withdrawal (50 AUD) in the open, on the pages where you decide, not buried in subclauses. If we get something wrong, you will hear it from us first, not from a forum thread.

The Team Behind the Chat

When you open live chat at any hour, you are talking to a real person on our shift roster, not a bot cycling through scripts. Support runs 24/7 in English, German, French and Portuguese, and the team has authority to resolve payment queries on the spot rather than escalating everything upward. Written issues go to [email protected], answered in the order received, usually within a day.

Justbet N.V. stands behind every account on this platform. That corporate name is on the licence, on the payment channels and on every payout we process, which is exactly how it should be: one company, accountable end to end, for the casino you play at.

Frequently asked questions

Who owns and operates Justbet Casino?

Justbet N.V. is the operator of record and the holder of our Curaçao eGaming licence, number 8048/JAZ2023-065. The platform launched in 2023.

How do I know the games are fair?

All slots and table games run on random number generators certified by independent testing labs before release, and live dealer games are dealt on camera in real time. Bitcoin transactions additionally settle on-chain, so results are verifiable.

What KYC documents do you require?

Before your first withdrawal we ask for photo ID, proof of address and verification of your payment method. The check runs once, and it exists to make sure your winnings reach the right person.

Where can I get help with gambling?

Every account includes deposit limits, loss limits, session reminders and self-exclusion tools you can enable yourself. For free, confidential support in Australia, Gambling Help Online is available on 1800 858 858, and we link to it directly on the site.

How fast do withdrawals arrive?

Bitcoin withdrawals are processed within 24 hours, while bank transfer, Visa, Mastercard and MiFinity take one to three business days. The daily withdrawal cap is 7,500 AUD and we charge no fees.