Our AML and Verification Policy
This page explains, in plain terms, how Justbet Casino meets its anti-money-laundering (AML) and Know Your Customer (KYC) obligations under our licence, and exactly what that means for you as a player.
Our Commitment to AML Compliance
We operate under licence 8048/JAZ2023-065 issued by Curaçao eGaming, and that licence binds us to strict anti-money-laundering and counter-terrorism-financing rules. Since our launch in 2023 we have built our compliance programme around those rules: every account, deposit and withdrawal on our platform is subject to checks designed to keep criminal money out of gambling.
In practice this means we must know who our players are, where their funds come from, and whether their betting pattern is consistent with recreational play. These obligations apply to every player equally, and they are a condition of us keeping our licence, so we do not make exceptions.
- Customer due diligence at registration and before first withdrawal
- Ongoing monitoring of deposits, bets and withdrawals
- Suspicious activity reporting to the relevant authority
- Staff training and independent audits of our AML programme
When We Verify Your Identity
Verification points
We verify your identity at three points: when you register, before your first withdrawal, and at any point afterwards where thresholds or suspicious activity trigger enhanced checks. Registration checks are electronic and usually invisible to you; withdrawal checks require documents. Our minimum withdrawal is 50 AUD, and no withdrawal of any size leaves our platform before your account is fully verified.
You will not be asked for documents at random. If we request something, it is because a specific stage of verification requires it.
| Verification stage | What we need |
|---|---|
| Registration | Name, date of birth, address, electronic identity and age check |
| First withdrawal | Photo ID, proof of address, payment method verification |
| Ongoing checks | Source of funds evidence or refreshed documents where required |
Documents we accept
For identity we accept a current passport, driver licence or national ID card. For proof of address we accept a utility bill, bank statement or government letter issued within the last three months. For payment verification we need a photo of the card (with middle digits covered) or a screenshot of your e-wallet or Bitcoin wallet showing your name or account details.
How Verification Works Step by Step
The process is deliberately simple, and most players complete it in a single sitting. Here is the full sequence from start to finish.
Once your documents are approved we mark your account as verified and you will not normally be asked to repeat the process, unless a document expires or your circumstances change.
- 1. Open the Verification section of your account profile.
- 2. Upload a clear photo or scan of your photo ID (all four corners visible, no glare).
- 3. Upload a proof of address dated within the last three months.
- 4. Upload payment method verification if you have deposited by card, e-wallet or Bitcoin.
- 5. Our compliance team reviews your file, typically within 24 hours.
- 6. You receive an email confirming verification or requesting a replacement document.
Why We Ask for Source of Funds
If your deposits are large or unusual relative to your history, our licence requires us to confirm that the money you play with comes from a legitimate source. This is not an accusation; it is a standard AML control applied across the licensed gambling industry.
A source of funds check typically means recent payslips, a bank statement, a tax return, or evidence of a sale, inheritance or investment. We only request the minimum needed to satisfy the check, and we tell you exactly which document will work before you upload anything.
Deposits made with Bitcoin are subject to the same checks. Crypto does not exempt an account from our obligations, and blockchain analysis tools help us trace wallet histories where the licence requires it.
How We Monitor Transactions
Every deposit and withdrawal on our platform passes through automated screening, with manual review by our compliance team where the system flags an anomaly. Checks include matching deposits against your verified profile, screening against sanctions lists, and comparing withdrawal behaviour against your playing history.
We apply a same-method rule: withdrawals must generally return to the same card, wallet or account you used to deposit. The minimum deposit is 30 AUD, the minimum withdrawal is 50 AUD, and the daily withdrawal cap is 7,500 AUD. Crypto withdrawals are processed within 24 hours, while fiat methods take one to three business days. We charge no fees on either side.
| Transaction type | Limit | Processing time |
|---|---|---|
| Minimum deposit | 30 AUD | Instant |
| Minimum withdrawal | 50 AUD | 24 hours (crypto), 1 to 3 business days (fiat) |
| Maximum withdrawal | 7,500 AUD per day | Subject to verification |
If Verification Fails
If your documents are rejected, we tell you why and give you the chance to submit replacements. Common reasons include an expired ID, a cropped photo, an address document older than three months, or a mismatch between the name on the document and the name on the account.
If you do not complete verification, or we cannot establish the source of funds, our licence obliges us to restrict the account. Restrictions can include suspended withdrawals, blocked deposits and, in confirmed cases of money laundering, account closure and a report to the authorities. Where an account is closed for AML reasons, we return any balance of legitimate funds to a verified account in your name.
- Withdrawals are held until verification is complete
- Repeated document failures trigger a manual compliance review
- Suspected money laundering leads to account closure and reporting
- Legitimate balances are returned to verified accounts
How We Store Your Documents
We keep verification records for the period required by our Curaçao eGaming licence, which is a minimum of five years after your account closes. Retention is not our choice; it is a legal obligation that lets regulators audit our decisions and supports any investigation into suspicious activity.
Documents are held on encrypted servers with access limited to our compliance team. We never sell, share or use your verification data for marketing. You can request confirmation of what we hold about you at any time by emailing [email protected], and our live chat is available 24/7 if you have questions about this policy.
Frequently asked questions
When do I need to verify my Justbet Casino account?
Electronic checks happen at registration. Document checks are required before your first withdrawal, and additional checks can apply later if thresholds are reached.
How long does verification take?
Our compliance team reviews documents typically within 24 hours of upload. You will receive an email either confirming verification or requesting a replacement document.
Why must I withdraw to the same method I deposited with?
Our same-method rule is an anti-money-laundering control required by our licence. It confirms that funds return to the person who sent them and prevents layering through multiple accounts.
What happens if I refuse to provide source of funds documents?
We must restrict your account, including holding withdrawals, until the check is satisfied. If it cannot be completed, the account may be closed and any legitimate balance returned to a verified account in your name.
How long do you keep my verification documents?
We retain records for a minimum of five years after account closure, as required by our Curaçao eGaming licence. They are stored encrypted and accessed only by our compliance team.