How to contact us
Our support team works around the clock, every day of the year. Whether you have a question about a deposit, a withdrawal or your account, here is exactly how to reach us and how quickly you can expect a reply.
Ways to reach our team
You have two direct channels to our support desk, and both are staffed 24 hours a day, 7 days a week. Live chat is the fastest option and sits in the bottom right corner of every page on justbet-au.com, including on mobile. Tap the chat bubble, enter your name and question, and a real agent picks up your conversation, not a bot scripted to stall you. Email suits longer queries or cases where you need to attach documents such as ID photos or payment confirmations. Write to [email protected] from the address registered on your account so we can verify you straight away.
| Channel | Where to find it | Availability | Typical response |
|---|---|---|---|
| Live chat | Chat bubble, bottom right of any page | 24/7 | Under 2 minutes in queue |
| [email protected] | 24/7 inbox monitoring | Within 24 hours, often sooner | |
| Responsible gambling helpline | Gambling Help Online, 1800 858 858 | 24/7, Australia-wide | Immediate, independent of us |
Response windows we hold ourselves to
Because the desk runs 24/7, there is no weekday cut-off and no weekend backlog. Chat wait times average under two minutes even during peak evening hours AEST. Email tickets are answered within 24 hours at the outside, and most are resolved in a single reply. If your issue needs escalation to payments or the KYC department, the agent who first answers stays your point of contact and follows the case through, so you are never bounced between inboxes.
What we can help with
Account and verification
We handle registration problems, password resets, profile updates and the full KYC process. Verification is required before your first withdrawal and covers three documents: photo ID, proof of address and payment method verification. Send all three at once to [email protected] and our KYC team typically clears straightforward cases within 24 hours. If a document is rejected, we tell you exactly why and what to resend, rather than leaving you guessing.
Payments, bonuses and technical faults
Deposits start at 30 AUD through PayID, Neosurf, cards, e-wallets or Bitcoin, and withdrawals run from 50 AUD up to 7,500 AUD per day. Crypto payouts are processed within 24 hours, while fiat methods take 1 to 3 business days, with no fees from our side. If a transaction has not appeared, contact us with the amount, method and time, and we will trace it. Bonus questions are just as welcome: wagering on the 100% welcome offer up to 400 AUD with promo code JUST250, the 10% weekly cashback, weekend reloads and Tuesday free spins are all explained on request. Technical faults such as a game freezing mid-spin or the site rejecting a login also come to the same desk, and we log each report with our games providers.
Responsible gambling assistance
Setting deposit limits, loss limits or session reminders takes one message, and we apply them to your account the same day. Self-exclusion is also handled through support, and we treat every such request as urgent. For confidential, independent counselling, Gambling Help Online is free and available around the clock on 1800 858 858, and we will point you there whenever you ask.
Check these before contacting
A few quick checks before you message us often save you the wait entirely. Our FAQ page answers the most common questions about bonuses, verification and payout times, and it takes about two minutes to scan. Inside your account profile you can see your current KYC status, so if verification is still pending you will know that is why a withdrawal has not gone out. Your transaction history shows every deposit and withdrawal with timestamps, which is the first thing our agents will ask about for any payment query.
- Scan the FAQ page, which covers bonuses, KYC and payout times
- Open your profile and check whether verification is marked pending or approved
- Review your transaction history for the deposit or withdrawal in question
- Note the amount, payment method and time of any missing transaction
- Have your registered email address handy so we can verify your account quickly
Our registered office details
Justbet Casino is operated by Justbet N.V., licensed in Curaçao under licence number 8048/JAZ2023-065. Formal correspondence, including legal notices and KYC documents sent by post, goes to our registered office: Justbet N.V., Heelsumstraat 51, E-Commerce Park, Willemstad, Curaçao. For anything time-sensitive we still recommend email, since postal delivery to Curaçao can take weeks and our support desk answers the same day.
Media and partnership enquiries
Press requests, affiliate applications and business development proposals are handled separately from player support so they reach the right team first time. Send them to [email protected] with a short brief about your outlet, audience or proposal, and our partnerships manager replies within two business days. Player account questions sent to that address are forwarded back to support, which only adds delay, so keep account matters on the main channels above.
Frequently asked questions
How long does Justbet Casino support take to reply?
Live chat is answered in under two minutes on average, and we monitor the inbox at [email protected] around the clock with replies within 24 hours.
Is there a phone number for support?
We do not offer phone support. Live chat and email cover every query, and both are staffed 24/7, so you get a written record of each answer as well.
Which email address should I use for KYC documents?
Send ID, proof of address and payment verification to [email protected] from your registered email address. Straightforward cases are usually cleared within 24 hours.
Who can I contact about responsible gambling?
Message our support team to set deposit limits, loss limits or self-exclusion, and we action the request the same day. For free confidential counselling, call Gambling Help Online on 1800 858 858, any hour.