Justbet Casino Terms and Conditions

These Terms and Conditions govern your use of our platform at justbet-au.com. By registering an account you enter a binding agreement with us, so please read every section below before you play. We have written them in plain language, but they remain a formal legal document.

What Accepting These Terms Means

When you tick the acceptance box during registration, or when you simply log in and place a bet, you confirm that you have read, understood and agreed to these Terms and Conditions in full. The agreement takes effect on the date your account is created and continues for as long as your account remains open.

Acceptance is not selective. You cannot rely on parts of these terms while disputing others, and you cannot claim you were unaware of a clause that appears on this page. If any part of this document is unacceptable to you, do not register, or contact our support team to close an existing account before you continue playing.

Who Can Register With Us

Only people aged 18 or over may open an account, and where the law of your jurisdiction sets a higher minimum age, that higher age applies. We may request proof of age at any time, and accounts opened in breach of the age rule are closed immediately with all winnings and deposits forfeited.

Registration is limited to one account per person, per household, per shared device and per payment method. Duplicated accounts discovered by our security team are closed, and only the balance of the first account opened may be withdrawn.

• You must not reside in a restricted territory. We do not accept players from the United States, the United Kingdom, the Netherlands, France, Spain, Iran or North Korea.
• All details you supply at registration, including your name, date of birth and address, must be accurate, current and complete.
• You are responsible for keeping your login credentials confidential. Activity carried out through your account is deemed to be your activity.
• Before your first withdrawal we verify your identity under our Know Your Customer obligations. We will ask for a government-issued photo ID, a recent proof of address and verification of the payment method you used.

Deposits, Withdrawals and Verification

Payment limits and timeframes

You can deposit with PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill and Bitcoin. Withdrawals are processed through Bitcoin, Bank Transfer, Visa, Mastercard and MiFinity. All balances are held in AUD, BTC, USD or EUR according to your account currency setting.

The verification checks described in the registration section must be completed before we release your first withdrawal. Until then, withdrawal requests stay on hold, and we may repeat checks at any point if we detect changed account details or unusual activity.

Dormant accounts

If you do not log in for 12 consecutive months, your account becomes dormant. We will notify you at your registered email address before any charge applies, and after a further 30 days without activity we may deduct a monthly administration fee of 5 AUD from the idle balance. We never allow a dormant balance to go below zero, and you can reactivate the account at any time by logging in.

Bonus and Promotion Rules

Every bonus we credit, including the welcome offer, weekly cashback, weekend reloads, BTC races and Tuesday free spins, carries its own promotional terms published alongside the offer. The general rules below apply to all of them unless a specific promotion states otherwise.

Bonuses are a benefit for genuine play, not a guaranteed payout. We treat them as promotional funds with conditions attached, and once the conditions are met or the bonus expires, the promotional money is removed from your balance.

• Wagering requirements must be completed before bonus funds and any winnings derived from them become withdrawable.
• While a bonus is active, a maximum bet limit applies to each spin or round. The exact limit is stated in the terms of each individual promotion, and bets above it void the bonus and its winnings.
• Certain games are excluded or contribute at a reduced rate toward wagering. The contribution table for each offer lists the forbidden and reduced-contribution games.
• Only one active bonus may run on your account at a time. A new promotion cannot be claimed until the current one is completed, expired or forfeited.
• Bonuses expire after the validity period stated in the promotion, generally 30 days, after which unused funds and related winnings are cancelled.
• Winnings from bonuses are subject to the maximum win cap stated in each promotional offer.

Conduct We Prohibit on Our Platform

Fair play protects everyone on our platform, so the following behaviour is strictly prohibited. If we detect any of it, we may void bets, forfeit bonuses and winnings, confiscate balances and permanently close the account without a refund of deposits.

We reserve the right to report suspected criminal conduct, including identity fraud and money laundering, to the relevant authorities under our Curaçao eGaming licence.

• Fraud of any kind, including false registration details, forged documents and misuse of payment instruments registered in another person's name.
• Chargebacks and payment reversals on deposits that were used for wagering.
• Operating multiple accounts to multiply bonus eligibility or circumvent limits.
• Bonus abuse, including low-risk betting patterns designed to convert promotional funds into cash with minimal genuine play.
• Collusion with other players, in live games or tournaments, to gain an unfair advantage.
• Bots, scripts, automated tools or any software that interferes with the normal operation of our games.
• Masking your location with a VPN, proxy or similar technology to access the platform from a restricted territory.

Your Limits and Self-Exclusion Options

Gambling should stay a form of paid entertainment, never a source of financial pressure. You can set deposit limits and loss limits on your account at any time through your profile or by contacting our support team, and increases take effect only after a 24-hour cooling-off period.

If you need a longer break, you can self-exclude for a fixed period or permanently. During self-exclusion we close your access to the account, remove you from all promotional communication and block new registrations in your name. Session reminders are also available to help you track the time you spend playing.

Free, confidential support is available around the clock from Gambling Help Online on 1800 858 858. We train our support staff to notice signs of gambling harm, and where those signs appear we may contact you directly, apply protective limits or, in serious cases, suspend the account while we point you toward help.

Closing Your Account and Complaints

You may close your account at any time through live chat or by emailing [email protected], available 24/7. Before closure we ask that you withdraw any remaining balance, subject to the minimum withdrawal amount, and we may ask you to complete identity verification first.

If you have a complaint, contact our support team first. We acknowledge complaints within 24 hours and aim to resolve them within 10 business days. Where a dispute cannot be settled directly, it is escalated to our management and, if still unresolved, may be referred to the Curaçao eGaming authority. These terms are governed by the laws of Curaçao, and the courts of Curaçao have exclusive jurisdiction over matters that cannot be settled amicably.

How We Update These Terms at Justbet Casino

We review these Terms and Conditions regularly and may revise them to reflect changes in law, our licence conditions or our services. When a change is material, we notify registered players by email and by an onsite notice at least 7 days before the new version takes effect.

The version published on this page at the time you act is the version that applies to that action. If you continue to use the platform after a revision takes effect, you accept the updated terms, so we encourage you to revisit this page periodically. If you disagree with an update, you may close your account before its effective date under the closure procedure described above.

Frequently asked questions

How old do I have to be to play at Justbet Casino?

You must be at least 18 years old, or older where your local law sets a higher minimum gambling age.

Can I withdraw before finishing bonus wagering?

No. Bonus funds and winnings derived from them are locked until the wagering requirement is completed, and requesting a withdrawal before completion forfeits the active bonus.

What happens if I do not log in for 12 months?

Your account becomes dormant. We email you first, and after a further 30 days without activity a monthly administration fee of 5 AUD may be deducted from the idle balance. Logging in again reactivates the account.

How do I self-exclude?

Contact our support team via live chat or email and state the exclusion period you want, from a fixed term to permanent. We close your access immediately and remove you from promotional communications.